IT Service Management

Our IT Service Management services are designed to help you define, deliver and measure the end to end services needed to support the execution of business processes. We focus on enabling you to:

• Optimize service performance (effectiveness, efficiency and availability)
• Increase scalability and agility
• Manage value and control costs

Our key service areas are:

• IT Service Management Strategy, Design and Implementation to put in place:
  • Service Portfolio’s /Catalog’s and metric (SLA, Balance Scorecards)
  • Service Processes (ITIL-based)
  • Service Governance Structures
  • Service Contract’s (SLA’s, OLA’s, UC’s)
  • Service Management Roles (Role Descriptions and RACI matrix)
  • ITSM tools
• IT Service Management Assessments to help you understand the:
  • Maturity of your service delivery model (based on ISO 2000)
  • Strength of your controls (based on COBIT, GMP, SOX)
  • Effectiveness of your service catalog, ITSM tool capability, and your Service Provider management