IT Service Management
IT Service Management: helping you and your business partners to achieve clarity on what services you will deliver and how you will manage and measure them. SAP-enabled business transformations increase the demand from the business for:
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End-to-end IT services that are appropriate, reliable, performant and cost effective. Lodestone will work with you to meet this demand by working with you to define and implement:
- The Build-, Deploy-, Run-Services that the business needs
- Best practice processes (e.g. CMM, PMM, ITIL) and tools (e.g. SAP Solution Manager, Service Desk tools) to deliver the services
- Metrics that demonstrate the value of the services and provide data for improving them (e.g. Service Scorecards, SLAs, Service and Process KPIs)
- Risk management frameworks based on COBIT that ensure that you have the appropriate controls in place to mitigate service delivery risks
- IT to drive increases in business value from the IT spend. Lodestone will work with you to help you to:
- Rationalize the application portfolio
- Reduce the cost of application maintenance
- Standardizing consolidat IT infrastructure
