IT Service Management

  • Defining, implementing and measuring the deploy and support the services that IT will deliver to the business
  • Establishing SLAs, KPI and Customer Satisfaction metrics
  • Improving the “Service Orientation” of the IT Function
  • Defining and implementing the processes and tools needed to build, deploy and support SAP systems:

    - PM scorecards and development tracking
    - ITIL based processes such as Change Control and Problem and Incident Management
    - Selecting and managing the implementation of ITIL-based tools
Work with you to the Total Cost of Ownership of your IS/IT landscape by identifying opportunities to:
  • Accelerate the speed and reduce the cost /business disruption of system deployments
  • Increase business value by rationalizing the application portfolio and reducing the cost of application maintenance
  • Standardizing and consolidating IT infrastructure

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